Custom Jewellery

Bespoke commissions

A piece made for you, exactly as you imagined it.

Whether you have a Pinterest board full of inspiration, a single screenshot of something you love, or just a feeling for the kind of piece you want — we’ll help you turn it into a real piece of fine jewellery in solid precious metal and lab-grown diamonds.

What we can make for you

Almost anything in fine jewellery. The most common custom commissions we take on:

• Engagement rings — solitaire, halo, three-stone, vintage-inspired, modern minimal, set with the diamond shape and carat of your choice
• Wedding bands and eternity rings — plain, pavé-set, half-set, full-set, matched to an existing engagement piece if needed
• Tennis bracelets and tennis necklaces — round, princess, emerald, pear, baguette, or mixed-cut diamond patterns in any length
• Pendants and statement necklaces — solitaire, halo, cluster, initial, name, or signature design
• Earrings — studs, hoops, drops, hugger style, in any size up to substantial statement pieces
• Redesigns of inherited jewellery — we can work with stones you already own or repurpose materials from existing pieces
• Anniversary, milestone, and gift commissions — designed around a date, an initial, a meaningful detail
• Matching sets — pieces designed to wear together (ring + band, pendant + earrings, etc.)

If you’re not sure whether what you want is possible — send us the enquiry anyway. The answer is almost always yes.

Custom design fee

How design fees and deposits work

To begin a custom or bespoke piece, a design fee is required before we start the design and quoting process.

After we review your enquiry, we’ll send a private, secure Shopify payment link for the correct fee. Please don’t pay until we confirm which option applies.

Our standard design fee is £100.

For larger, more detailed or complex pieces, the design fee may be £150. We’ll confirm this before payment is taken.

If you proceed with production, the amount actually paid for the design fee is credited against the final cost of your piece. If a promotion reduces that payment, the reduced amount is the amount credited.

Once your design and specification are approved, a 50% production deposit is required on the remaining balance before production begins. The final balance is due before dispatch.

If you choose not to proceed after design work has begun, the design fee may be non-refundable as work will already have been carried out. See our Custom Orders Policy for full terms.

How the process works

Where to find inspiration

You don’t need to arrive with a finished design. Most of our best commissions start with a single image. If you’re not sure where to look:

• Pinterest — search “lab-grown engagement ring”, “tennis bracelet inspiration”, “oval halo ring”, or any specific style you’re drawn to. Save a few you love and send us the board link or screenshots.
• Instagram — screenshot pieces from fine jewellery designers, celebrity engagement rings, or vintage pieces. Send us the images.
• Existing pieces you own or have seen — a photo of an heirloom ring, a piece in a shop window, or something a friend wears. We can work from a clear photo.
• Our own collections — browse the rings, necklaces, bracelets, pendants, and earrings and tell us which existing piece you’d like adapted (different metal, different diamond, different size).
• Sketches or descriptions — if you can describe it in words, we can usually visualise it.

What we’ll ask you about

You won’t know all the answers yet — that’s our job. But here’s what we’ll work through together at quote stage:

Pricing

Custom pieces are quoted individually. Final price depends on metal choice, lab-grown diamond specification, carat weight, sizing, design complexity and any hallmarking required.

Every quote is provided in writing before the production deposit is taken. The quote breaks down each element so you can see exactly what affects the price — and adjust if you want. Unless the quote says otherwise, it is valid for 7 calendar days because metal and diamond prices can move.

A 50% production deposit on the remaining balance (after the design fee is credited) secures your piece into production, with the balance due before dispatch.

We send secure Shopify invoices or checkout links for the production deposit and final balance, so every payment remains attached to your custom order.

Returns on custom pieces

Because custom and bespoke pieces are made specifically to your specification, they may not be eligible for change-of-mind cancellation once design work, sourcing, CAD work, stone sourcing, casting, setting, hallmarking or production has started.

We mitigate this by confirming every quote in writing before deposits are taken, and working closely with you at the design and approval stage. Faulty or incorrectly-supplied pieces are always covered under the Consumer Rights Act 2015 — see our Returns & Refunds Policy and Custom Orders Policy for full terms.

Start your enquiry

Choose whichever route is easiest. We respond to every enquiry within two working days.

Prefer the full enquiry form? Complete it below. If you have inspiration images, paste a public Pinterest, Instagram, Google Drive or Dropbox link in the form.