Our 12-Month Guarantee

Every piece is made to order and checked before it is sent to you. If a manufacturing fault appears within 12 months of delivery, we will repair it free of charge.

What it covers

• Faults in how the piece was made, such as a weak solder join, a faulty clasp or a setting that was not made correctly.
• A lab-grown diamond that has worked loose but is still in the piece, where our inspection shows the setting was at fault. We re-set it.

What it does not cover

• Lost stones. A lab-grown diamond that is missing from the piece is not covered.
• Claws, settings or bands that have been bent, pushed, flattened or distorted, and any sign of a knock, pressure or tampering.
• Everyday wear, such as scratches, a band thinning over time or plating wearing through.
• Accidental damage, loss or theft.
• Pieces repaired or altered by anyone other than us.

How to claim

Email info@thelabjewellers.com within 12 months of delivery with your order number and clear photos of the fault, and we will tell you whether to send the piece in. Post it to us by a tracked and signed-for service and keep your proof of postage. We inspect every piece and decide whether the problem is a manufacturing fault. If it is, we repair it, send it back free and refund your tracked postage to us. If it is not, we will explain why and either quote for a repair or post it back to you at your cost.

The details

This guarantee is given by The Lab Jewellers Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. It lasts for 12 months from the date the piece is delivered and covers pieces bought from us and delivered in the United Kingdom. It is in addition to your legal rights under the Consumer Rights Act 2015, which it does not affect.