Shipping & Delivery

Last updated: 21 May 2026

Made-to-Order Production

Most THE LAB Jewellers pieces are made to order unless clearly stated otherwise.

Production time and delivery time are separate.

Our usual production lead time is approximately 3 weeks before dispatch. Custom, bespoke, certified or more complex pieces may take slightly longer depending on design, metal, lab-grown diamond specification, hallmarking, supplier availability or customer approval changes.

We confirm the expected production timeframe in writing before production begins.

UK Delivery

UK orders are sent using a tracked, signed-for and insured delivery service.

Delivery begins only once:

the item has been completed;
quality control has been completed;
any required hallmarking has been completed;
any agreed certification has been completed;
the final balance has cleared.

Delivery costs and courier details will be confirmed at checkout or in your written quote.

International Delivery

International delivery may be available on request.

International customers are responsible for import duties, taxes, customs charges and local fees unless agreed otherwise in writing.

If you are ordering from outside the UK, please contact us at info@thelabjewellers.com before placing an order so we can confirm the most appropriate courier method and estimated delivery time for your country.

Delays Outside Our Control

We are not responsible for delays caused by customs, courier disruption, incorrect delivery information supplied by the customer, failed delivery attempts or events outside our reasonable control.

If a delay does occur, we will keep you updated as soon as reasonably possible.

Lost or Damaged in Transit

If an item is lost or damaged in transit, please contact us as soon as possible at info@thelabjewellers.com so we can raise the issue with the courier and arrange the appropriate next step.

Tracking and Confirmation

Once your order has been dispatched, you will receive tracking information by email.